Terms of Service

Last Updated: October 15, 2026

Welcome to Pipi Pins!

Pipi Pins offers collectible enamel pins, metal badges, felt boards, and related products through our online store and livestream shopping activities.

By accessing our website, participating in our sales activities, or placing an order, you agree to these Terms of Service, subject to applicable law.

Please read these terms carefully before making a purchase.

1. Sales Channels

Pipi Pins primarily operates through livestream shopping, while also offering selected products for direct purchase through our online store.

Customers may claim products during our livestreams and complete payment through our Shopify website.

Certain products may also be purchased directly through our website without participating in a livestream.

Product availability, purchasing procedures, and sales arrangements may vary depending on the product or sales event.

2. Order Confirmation and Payment

An order is considered confirmed only after full payment has been successfully completed.

Claiming or selecting a product during a livestream does not, by itself, constitute a completed purchase.

Customers who claim products during a livestream must complete payment within 24 hours after the livestream ends.

If payment is not completed within the required timeframe, we may release the claimed items for resale or cancel the unpaid reservation.

Customers are responsible for providing accurate order and payment information.

3. Unpaid Claims and Repeated Violations

To maintain a fair shopping environment, customers are expected to claim products responsibly and complete payment within the required timeframe.

If a customer claims products but fails to complete payment on three separate occasions, Pipi Pins may refuse further service or restrict participation in future sales activities.

We may review relevant transaction records and circumstances before taking action.

4. No Proxy Claiming or Purchasing

Proxy claiming or purchasing on behalf of other customers is not permitted.

Customers must claim products for themselves and follow the purchasing procedures established by Pipi Pins.

We may reject claims or orders that violate this rule, subject to applicable law.

5. Product Availability, Pricing, and Errors

We make reasonable efforts to ensure that product descriptions, prices, and inventory information are accurate.

However, errors may occasionally occur, including incorrect prices, inaccurate inventory quantities, or product listing mistakes.

If an order is affected by a material pricing or inventory error, we may cancel the affected order and refund any payment already received for the canceled items, subject to applicable law.

We will make reasonable efforts to notify affected customers.

Product availability may change without prior notice, particularly for limited-edition or livestream-exclusive items.

6. Preorders and Custom-Made Products

Certain products may be offered through preorders or custom-made arrangements.

Full payment is required before production is arranged.

Once payment has been completed and the order has been confirmed, preorder and custom-made orders generally cannot be canceled due to changes of mind or personal preferences.

For custom-made products, we will provide photos or videos of the finished items before shipment so that customers can review the products and report any issues or discrepancies.

Customers should communicate any concerns promptly before shipment so that we can review and make necessary corrections.

This review process does not provide an automatic right to redesign or cancel a confirmed order.

Nothing in this section limits any rights or remedies available under applicable consumer protection laws.

7. Shipping and Delivery

Shipping destinations, processing times, estimated delivery periods, shipping fees, and other delivery arrangements are described in our Shipping Policy.

Customers are responsible for providing accurate and complete shipping information.

Additional reshipping charges may apply if delivery fails due to incorrect or incomplete information provided by the customer or other circumstances within the recipient's control.

Please refer to our Shipping Policy for further details.

8. Returns, Refunds, and Product Issues

Returns, exchanges, cancellations, and refunds are governed by our Refund and Return Policy and applicable law.

Confirmed purchases are generally considered final, except where a remedy is required by law or otherwise provided under our policies.

Customers experiencing damaged, defective, incorrect, or missing items should contact our customer service team promptly.

Please refer to our Refund and Return Policy for applicable procedures.

9. Fair Conduct and Refusal of Service

We expect customers to participate in our livestreams, use our website, and communicate with our team in a respectful and responsible manner.

We may restrict participation in future sales activities, reject future purchases, or refuse further service in response to:

• Fraudulent or suspicious purchasing activity.

• Repeated violations of our purchasing rules.

• Repeated unpaid product claims.

• Proxy claiming or purchasing on behalf of other customers.

• Malicious behavior that disrupts our normal business operations.

Any such action will be based on the circumstances and subject to applicable law.

We will not refuse service on grounds prohibited by applicable anti-discrimination or consumer protection laws.

10. Customer Information and Privacy

Customers are responsible for providing accurate information when placing orders or communicating with our team.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for further information.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our operations, policies, or legal requirements.

Updated terms will be published on our website with a revised last-updated date.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

12. Contact Information

If you have questions about these Terms of Service, your order, or our purchasing procedures, please contact Pipi Pins through the official contact channels listed on our website.

We will review your inquiry and provide assistance as appropriate.

13. Applicable Consumer Rights

Nothing in these Terms of Service is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

Where mandatory consumer protection laws apply, those laws will take precedence over any conflicting provision in these Terms.

Thank you for shopping with Pipi Pins!

The Pipi Pins Team