Shipping Policy

Last Updated: October 15, 2026

Thank you for shopping with Pipi Pins!

We are committed to providing reliable international shipping for our collectible enamel pins, metal badges, felt boards, and related products. Please review our shipping policy before placing an order.

1. Shipping Destinations

We offer international shipping to most countries and regions worldwide.

However, certain destinations may be unavailable due to carrier restrictions, customs regulations, or other logistical limitations.

If we are unable to ship your order to your destination, we will contact you to discuss available solutions, including a refund where appropriate.

2. Order Processing Time

In-stock orders are generally processed and shipped within 1–3 business days after payment is received.

Business days exclude weekends and applicable holidays.

Processing times may be extended during holidays, periods of high order volume, or unexpected operational disruptions.

Preorder and custom-made products may require additional production and preparation time. Their shipping arrangements will depend on the specific product and order requirements.

3. Estimated Delivery Time

For orders shipped to the United States, the estimated delivery time is generally 7–15 business days after shipment.

Delivery times to other countries and regions may vary depending on the destination, shipping carrier, customs clearance, and local delivery conditions.

Please note that delivery estimates are not guaranteed arrival dates. International shipments may experience delays beyond our reasonable control.

4. Shipping Fees and Free Shipping

We offer free shipping on qualifying purchases of $80 USD or more per product category.

Free shipping eligibility is calculated separately for the following categories:

• Enamel Pins and Metal Badges: Free shipping when the subtotal for pins and badges reaches $80 USD or more.

• Felt Boards: Free shipping when the subtotal for felt boards reaches $80 USD or more.

The purchase amounts for these two categories cannot be combined to qualify for free shipping.

Enamel pins and metal badges are shipped separately from felt boards, even when purchased in the same order.

Customers may therefore receive multiple packages with separate tracking numbers.

If a category does not meet its free shipping threshold, the applicable shipping fee for that category will be displayed at checkout.

For example:

• $50 in enamel pins + $40 in felt boards: Neither category qualifies for free shipping.

• $85 in enamel pins + $40 in felt boards: Pins qualify for free shipping; felt boards do not.

• $85 in enamel pins + $85 in felt boards: Both categories qualify for free shipping.

5. Tracking Information

Tracking information is generally updated within 1–3 days after shipment.

Please allow additional time for tracking information to appear or synchronize across international shipping systems.

If your tracking information has not updated within the expected timeframe, please contact our customer service team for assistance.

6. Customs Duties and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, or other charges depending on the destination country and shipping method.

The handling of customs duties and import taxes may vary depending on the shipping route, carrier, and destination.

Any applicable charges and payment responsibilities will be determined according to the specific shipping arrangements and applicable laws.

Please note that certain customs or carrier charges may not be known in advance.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate and complete shipping information when placing an order.

If a package cannot be delivered due to an incorrect or incomplete address, recipient unavailability, or other circumstances within the recipient's control, the customer will be responsible for any additional reshipping fees if reshipment is possible.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment, but changes cannot be guaranteed once a package has been dispatched.

8. Lost, Delayed, or Undelivered Packages

If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact our customer service team.

We will review the available tracking information and, where appropriate, assist with an investigation through the shipping carrier.

Depending on the circumstances and applicable law, we may offer a replacement, refund, or another appropriate resolution.

For additional information, please refer to our Refund and Return Policy.

9. Contact Us

If you have questions about shipping, tracking, delivery delays, or other order-related matters, please contact Pipi Pins through the official contact channels listed on our website.

To help us assist you efficiently, please provide your order number and tracking number, if available.

Thank you for your understanding and support!

The Pipi Pins Team