Refund policy

Thank you for shopping with Pipi Pins!

We specialize in collectible enamel pins, metal badges, and related collectible products. Please read our Refund and Return Policy carefully before placing your order.

1. All Sales Are Final

Due to the collectible nature of our products, all sales are generally considered final once an order has been placed and confirmed.

We do not accept cancellations, returns, exchanges, or refunds for reasons related to personal preferences or changes of mind, including but not limited to:

  • No longer wanting the purchased item.

  • Selecting the wrong product, design, character, or color.

  • Personal preferences or subjective expectations regarding a product's appearance.

  • Deciding to purchase a different item after confirming an order.

  • Finding another design or color that you prefer after placing an order.

Please review your selections carefully before completing your purchase.

This policy does not affect your rights regarding damaged, defective, incorrect, or otherwise nonconforming products under applicable law.

2. Shipping Issues and Lost Packages

International shipments may occasionally experience customs delays, unsuccessful delivery attempts, returns to sender, or other unexpected shipping issues.

If you experience any of the following situations, please contact our customer service team for assistance.

Customs Delays or Seizures

If your package is delayed, held, or seized by customs, please contact us.

We will review the available tracking information and assist you in determining the next steps.

Refunds, replacements, or other resolutions will depend on the circumstances and applicable legal requirements.

Failed Delivery or Returned Packages

If the shipping carrier is unable to deliver your package and it is returned to the sender, please contact us.

We will review the tracking information and discuss the available options with you.

If delivery fails due to an incorrect shipping address, an unavailable recipient, or other circumstances within the recipient's control, additional shipping fees may apply if reshipment is possible.

Packages Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible.

We recommend checking around your property, asking household members or neighbors, and contacting your local shipping carrier.

We will review the available delivery information and assist with the investigation.

A package marked as delivered does not automatically qualify for a refund or replacement. Any resolution will depend on the investigation results, the circumstances of the shipment, and applicable legal requirements.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We encourage customers to report any issues within 7 days of delivery so that we can investigate and resolve them promptly.

When contacting us, please provide:

  • Your order number.

  • Clear photos or videos showing the issue.

  • A brief description of the problem.

After reviewing the available information, we will determine an appropriate resolution, which may include a replacement, refund, or other suitable remedy.

Please note that minor cosmetic variations may occur due to the materials, manufacturing processes, and collectible nature of our products. However, this does not exclude genuine defects or products that do not conform to the agreed description.

The recommended 7-day reporting period does not limit any rights or remedies available under applicable consumer protection laws.

4. How to Contact Us

For shipping issues, missing packages, damaged items, incorrect orders, or other order-related concerns, please contact our customer service team through the official contact channels listed on our website.

To help us process your request efficiently, please include your order number and any relevant photos, videos, or tracking information.

We will review your case and work with you to determine the appropriate next steps.

5. Refund Processing

If a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Shipping fees, customs duties, import taxes, and other additional charges may not be refundable unless required by applicable law or otherwise confirmed by us.

6. Custom-Made Products

For custom-made products, we will provide photos or videos of the finished items before shipment so that customers have an opportunity to review their products.

If you notice any issues, manufacturing errors, or discrepancies from the previously confirmed design or specifications, please contact us promptly before shipment.

This allows us to review your concerns and make any necessary corrections before the package is dispatched.

Please note that the pre-shipment review process is intended to identify and correct issues with the finished product. It does not automatically allow customers to cancel confirmed orders, request entirely new designs, or make changes unrelated to the original agreement.

Once a custom-made product has been shipped, we do not accept returns, exchanges, or refunds due to changes of mind, personal preferences, or previously approved design details.

However, if your item arrives damaged, defective, incorrect, or otherwise does not conform to the agreed specifications, please contact us in accordance with Section 3 of this policy.

Nothing in this section limits your rights under applicable consumer protection laws.

7. Policy Exceptions and Consumer Rights

We reserve the right to review individual cases and determine appropriate resolutions based on the circumstances, available evidence, and applicable legal requirements.

Nothing in this policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded or restricted.

Where applicable law provides additional protections or remedies, those legal requirements will take precedence over this policy.