After Service

After-Sales & Order Support 💚

What if an item is incorrect, missing, or has a detached pin post?

Please contact us on WhatsApp with your order number, clear photos, and relevant videos. After reviewing the issue, we’ll offer a suitable solution, such as store credit, a refund, or a replacement.

Please keep the item, packaging, and supporting photos or videos to help us resolve the issue more quickly.

Are minor scratches or oxidation covered?

Metal pins may have minor scratches or oxidation, and their condition can also be affected by long-distance shipping. If you’re particularly sensitive to these imperfections, please consider this before purchasing.

If the issue appears more significant than a minor imperfection, please send us photos so we can review it.

Can I cancel or change items claimed during a livestream?

Regular in-stock items can be canceled or changed before checkout.

Once you confirm a limited-edition claim, it cannot be canceled or exchanged individually. Cancellation is only possible by canceling the entire order. Customers who cancel orders more than three times will no longer be able to purchase from us.

These rules apply to livestream claims. If your items arrive incorrect, missing, or damaged, please contact us for after-sales support.

How do I request a return or exchange for a website purchase?

Please contact us on WhatsApp first with your order number and the reason for your request. We’ll review your item and order details, confirm whether a return or exchange is available, and explain the next steps.

Please wait for our confirmation before sending anything back.

What if my package is lost in transit?

We’ll work with the shipping carrier to investigate and submit a compensation claim. Claims typically take approximately 15 business days to process, although the actual time depends on the carrier.

Once the loss is confirmed, we’ll arrange a refund or replacement. Any replacement shipping costs will be covered by us and the carrier.

What if tracking says “Delivered,” but I haven’t received my package?

Please check your mailbox, doorstep, and designated delivery areas, and ask household members or building management whether they accepted it. Tracking can sometimes update early, so please allow another two to three days for arrival.

If your package still hasn’t arrived, contact us. We’ll request delivery photos or other proof of delivery from the carrier to help investigate.

What if I entered the wrong shipping address?

Please check your shipping details carefully before paying. If you notice an error, contact us as soon as possible so we can check whether an update is still possible.

Once a package has been shipped to the address you provided, we cannot guarantee that it can be intercepted or redirected. We cannot cover losses or additional costs caused by an incorrect address.

How can I contact you for support?

WhatsApp is our main channel for after-sales support. You can also contact us by email, but responses may take longer.

Please include your order number, TikTok username, a description of the issue, and any relevant photos or videos so we can find your order and help you more quickly.